I don't charge by the hour or by the day.

Hourly/daily fees pit client and provider against each other. The client wants to buy fewer hours, the provider wants to sell more.

This can turn into a zero-sum game with only one side or the other winning.

I work with you on an outcome basis. That means we sit down, agree what success for this project would look like, then work out a one-off fee that shows a great Return On Investment for you, and fair compensation for me.

Then I get to work.

This way, neither of us feels like the clock is ticking. So we can solve problems creatively.

For example, if our work together requires that I coach a team member face-to-face, I can. If it emerges that I need to see someone in action, I can. If it would be beneficial to run a focus group, or run a 360° review, or produce some more documentation, or shoot a video people can access online or any number of things, I can. (With your agreement of course.)

And if we believe it's best to do any of those things again, we can. It's all included in the original fee.

We work together to specify the outcomes, and we work together to achieve them.

Find out more about what I do